ARCA’s Frequently Asked Questions

We are committed to your recovery. Your questions are important to us and we understand what you are experiencing. Please make the call today to learn about our highly effective Medical Detox followed by an intensive psycho-social program. You can contact our 24 Hour Information Help Lines on 078 272 2911 (Durban Branch) or 062 277 0911 (Johannesburg Branch) and talk to a member of our team.

Does my Medical Aid cover my treatment?

Yes, as addiction is classified as a medical disease, and hence falls under the category of “prescribed minimal benefits” most medical aids cover this cost. We will get the necessary authorization from your medical aid society.

Can a program be designed to accomodate my special needs/circumstances?

Yes, various components of our program can be done on an outpatient basis, or at times to accommodate individual needs.

How does ARCA work with Insurance companies?

The intensity and duration of treatment offered at ARCA does not fit the requirement imposed by insurance. We do not place any limits on the individual, group and family sessions and psychiatric visits and these services are offered for the full six-month duration. ARCA, however, will provide an itemized bill for you to claim reimbursement. The amount of reimbursement is based on the type of policy and the services used.

How do you measure success?

Addictive disorders impact the patient and their families in multiple ways. Measuring success is not just about helping patients stop the alcohol or drugs. At ARCA we measure success by looking at several parameters including sobriety, family and social relationships, work and educational functioning and developing recovery support.

Do I need to take these medications for the rest of my life?

No, you do not. We do recommend that you continue to take the anti-craving medication for a period to be discussed and agreed upon with our medical practitioner.

How does your program differ from other programs?

We consider addictive disorders as a chronic medical disease with a strong behavioural component. Any request for help should be treated as a crisis and ARCA provides same day appointments. We medically detox patients to provide relief from the withdrawal, anxiety and restlessness. We then seamlessly start you on anti-craving medications to block the cravings for alcohol or drugs. One of the most effective relapse prevention therapies is Cognitive Behavioral Therapy which is utilised at ARCA’s Addiction Rehab Centres.

What can I expect at ARCA’s Addiction Rehab Centres?

A caring well-trained professional team offering you state-of-the-art individualized treatment from day one to the end of the program. Each member of the team works with you to achieve your goal of long-term recovery. You and your identified family members have access to our treatment team at the clinic on weekdays and via phone or email 24 hours a day.

Why Medical Detox Treatment?

Medications are critical during the detox process. ARCA considers ‘cold turkey’ detox as inhumane which may compel the patient to discontinue treatment. The detox medications provide relief from the withdrawal symptoms and protection from potentially life-threatening effects like seizures. Medications are equally critical to blunt the cravings that can reoccur during treatment. When cravings are effectively controlled the patient becomes more engaged in long-term recovery through individual, group and family counselling.

Special Meals?

As pre-arranged, special meals eg Halaal or Kosher will be catered for.